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There are two deadlines in the VCF’s claim filing process: a Claim Filing Deadline and a Registration Deadline. It is important to distinguish between the two and be aware of which applies to your individual circumstances.

We have comprehensive information about each deadline, as well as details about when to register, and when to file a claim.


You might have mail. Although the VCF is not currently able to mail hardcopy letters, we will continue to generate letters on a daily basis, and electronic copies of each letter will be uploaded to online claims daily. You can view all correspondence on your claim online through the claims system. If you do not have online access to your claim, please call the VCF Helpline, or contact your attorney (if you are working with one).


Contact Us

Representatives are available Monday to Friday, 8:30am to 5:00 pm Eastern Time to help you Register with the VCF, answer questions about the application process or your claim, or to help guide you if you need help using the online claims system. 


  • Contact us at our Toll-free number: 1-855-885-1555 (Monday to Friday, 8:30am-5:00pm, except Federal Holidays).
  • Contact 1-855-885-1558 for the hearing impaired. 
  • Contact 1-202-514-1100 if calling from outside the United States.


Need an interpreter?

The Helpline is staffed with Spanish-speaking representatives. If you require support in another language, interpreters are available. Listen carefully to the Helpline menu options and alert the Helpline representative that you need an interpreter and one will join the call shortly.


VCF Mailing Address:

September 11th Victim Compensation Fund
P.O. Box 34500
Washington, D.C. 20043

Overnight deliveries can be made to:

September 11th Victim Compensation Fund
Claims Processing Center
1220 L Street NW
Suite 100 - Box 408
Washington, DC 20005-4018